Community Connections was incorporated in July 1998. Since then, we have developed a range of policies and procedures that assist us to support people with disabilities and their families/friends. 

Annual Report

Prepared upon the yearly audits completion. The most recent Annual Report is 2008 - 2009. Copies can be obtained by calling the office.

Policy and Procedures Manual

The Policy and Procedures Manual was reviewed in 2008 to ensure it complies with current legislative requirements. It contains information about privacy, rights and responsibilities, our complaints process, service delivery, and OH&S and EEO principles. A policy on Child Protection has recently been added to comply with standards in the A.C.T. The manual is continally reviewed to comply with changes in legislation.

Purpose and Principles Guide

The Purpose and Principles Guide describes the philosophy underpinning our work.

Better Practice Project

The Better Practice Project was completed in December 2006. The aims and objectives, along with the outcomes of the project were reviewed by Rob Nicholls, an independent consultant. Recommendations from the Nicholls report have been implemented in CCI's Business Plan for 2006/2007.

An Advisory Group, consisting of departmental representatives; family members; the Board; and staff was established at the inception of the project to oversee the project during its implementation. Regular updates were given to funding departments, the people we support, and the HACC/DS Network. 

The team at Community Connections reviewed recommendations made by Rob Nicholls in his report and implemented recommendations. 

An internal evaluation was undertaken with the families and individuals we support from September - December 2008. The information gained from this evaluation has informed service delivery and training objectives for 2009.

Four years on from the inception of the Better Practice Project, the principles and values that guided change have become integral to the work udnertaken by the agency. 

Review of the Strategic Plan was undertaken in February 2010 and a current strategic plan is being developed.

Complaints Process

We are committed to delivering a high level of service. If there is any area in which you think we can improve, please contact us and let us know. If required, you can obtain details for making a formal grievance by contacting the Executive Director.

If you would like further information about any of the above documents, please contact us.